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1/ If customers know the model of product, customers
only supply us product model via telephone No. or sending email to our
company directly and let us know your contact information in order that
we can contact later. When getting information from the customers, our
company will handle the demand of goods and reflect in the shortest
time.
•In case, customer’s product model supplied are correct with product
that we are distributing: our company will quickly make a quotation and
delivery time to customers.
•In case, customer’s product model supplied are not belonged with the
product that we are distributing: our company will consult customers and
convert the product equivalent to technical specification that we have
in stock (if accepted). To products, cannot be converted equivalently or
product for spare parts in the same industry that we are distributing,
company will guide customers to contact other suppliers to be able to
solve customers’ equipment demand.
•In case, customer’s product model supplied are the product that has not
yet been distributed in Vietnam: our company will directly contact to
foreign manufacturer and quickly reply to customer.
2/ If customer does not understand product model but
has the demand of technical specification of product to meet customer’s
machine system, the customer can call our hotline : 0913.127.351 so that
our technician consults in order to choose product that you are
interested in. Or the customer can send specification of product to our
company email and let us know contact information, when getting email
from you, company have a team of technicians directly call or reply via
email to customers.
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